Liuzhou Sangxia water heater after-sales service telephone number
Liuzhou Sangxia water heater after-sales maintenance telephone number: ******
Maintenance customer return visit guidelines
． After soliciting user opinions, the service engineer must fill in the warranty record in detail after completing the repair, allowing the user to evaluate the product's repair quality and service attitude and sign it. If the user does not fill in the comments and signature, do not force the user to sign. If the user is not satisfied, the service will be provided
until the user is satisfied.
． Give a service business card as a gift, and then the service engineer will give the user a business card. If the user has any further requirements, he or she can contact him via the phone number on the service business card
If the user asks the service engineer to leave his phone number, the service engineer should explain to the user that the phone number on the business card is the company's service phone number
. If there are any requirements, we will come to the door to provide service in a timely manner.
3. Return visits, return visits to all service customers to monitor our own services, promote and identify our shortcomings.
． For information feedback, the service engineer must feedback it to the after-sales information clerk on the same day. If the information feedback from the information clerk is not timely, the after-sales supervisor will handle it according to regulations
Liuzhou Sangxia Water Heater After-sales Service Commitment
Maintenance in strict accordance with maintenance procedures and operating regulations , to ensure the quality of repairs.
Strictly control the quality of accessories and eliminate the use of fake and shoddy accessories.
Respond within hours. The maintenance workshop and the front desk do not close on holidays and Saturdays and Sundays to ensure that users can be repaired at any time and establish a door-to-door maintenance system. A repair team is established in a timely manner and can arrive at the site for repairs at any time.
In terms of charging, we strictly implement the "Maintenance Charge Standards" of the Municipal Price Bureau and our website. Liuzhou Sangxia water heaters will return old parts to customers after-sales replacement
Do not exaggerate faults and prevent arbitrary charges.
Remote fault diagnosis, technical troubleshooting, and quick delivery of postal accessories for out-of-town customers. Liuzhou Sangxia, which is sent for repair by out-of-town customers
The water heater after-sales service will expedite troubleshooting for your machine and complete the repair on the same day.
All machines that have been repaired will be subject to warranty, and the warranty period is three months. During the warranty period, if there are problems due to the quality of repairs or replacement parts
, our website will be responsible for repairs.
Customers who have had their machines repaired on our website can enjoy half-price repair fees when they repair the machine again on our website by presenting the charging receipt and warranty certificate.
Establish a return visit system: Regularly track and understand the use of the machines that have been repaired by our network (including door-to-door services) and the service quality of our network
Investigate user satisfaction rates, and establish user satisfaction rate surveys surface. Announce our supervision telephone number to customers, and welcome customers and relevant departments to supervise our service work.
Liuzhou Sangxia Water Heater Maintenance is professional and focused
◆Strive to build a maintenance service brand and strengthen employees’ brand service awareness...turn one-time customers into permanent customers.
◆It depends on human effort: water heater problems change a lot I believe there is no problem that cannot be solved. Employees must not only be able to solve unknown problems but also solve problems they have never encountered before in a timely manner
◆Attitude determines everything, communication solves everything regardless of whether the problem can be solved in time. Arriving at the customer's home or online in a timely manner is the top priority. We will adopt an interactive approach to provide customers with the greatest possible help and support
◆ Necessary tools and maintenance equipment should be kept with employees at all times
Hourly professional hotline :
【Service Commitment】 Carry out the work to the end and ensure to be lifelong friends.
【Business Philosophy】 Quality, development and integrity are the cornerstones of survival.
【Service Standard】Customer satisfaction is our ultimate goal.
【Service style】Repairs must be completed and repaired thoroughly, quality and quantity are guaranteed, and safety is guaranteed.
[Service Goal] To achieve zero defective service and 100% satisfaction.
Liuzhou Sangxia water heater after-sales phone number,